Last updated: April 23, 2025
At Dr. Long’s Tallow, we believe in keeping things simple, honest, and fair. Below you’ll find our shipping and return policies, designed with love (and a touch of island practicality) from our home in Hawaiʻi.
📦 Shipping Policy
We ship from the Big Island of Hawaiʻi and aim to get your order to you as affordably and quickly as possible.
✈️ Shipping Method
We use USPS Flat Rate Shipping for all orders. This helps us provide a consistent, low-cost option—especially important for shipping from Hawaiʻi.
💰 Flat Rate
Shipping is a flat rate of $8.95 USD for all U.S. orders.
⏳ Processing Time
We’re a small-batch, handcrafted business. Orders typically ship within 3–5 business days after purchase. You’ll receive a tracking number as soon as your order hits the mail.
🌎 Do You Ship Internationally?
Not at this time—but we’re working on it! Stay tuned as we grow.
🔁 Return & Refund Policy
Due to the nature of skincare and hygiene standards, we cannot accept returns on opened or used products.
If you’re unsure whether a product is right for you, we suggest starting with one jar to see how it feels for your body.
❌ Opened Products
All sales are final on used or opened jars. We make each batch with care and appreciate your understanding.
📬 Order Cancellations
If you’d like to cancel your order and it hasn’t shipped yet, email us within 12 hours of purchase at [email protected]. We’ll do our best to catch it in time and issue a refund.
📸 Damaged or Incorrect Orders
If your package arrives damaged or incorrect, please reach out within 7 days of delivery with your order number and a photo of the issue. We’ll happily offer a replacement or store credit if it was our mistake.
💌 How to Reach Us
Questions? Concerns? We’re here to help.
Email: [email protected]
We aim to respond within 2–3 business days.
Thank you for supporting handcrafted skincare from Hawaiʻi.
Your support means the world to us—and your skin.